RecyclePikitup clarifies issue of billing during strike

Requests have been received from residents that they should be reimbursed a monthly service charge for refuse collection because Pikitup could not provide a service due to an ongoing illegal work-stoppage on the part of its employees affiliated to SAMWU.

The City of Johannesburg’s Waste Management Entity, Pikitup would like to point out to the Joburg residents that the refuse removal services fee is a monthly charge that is based on the value of property as per the promulgated City’s Tariffs.

The charge cannot be itemised or allocated to a bin, nor the number of lifts per bin, neither is it based on the quantity of the waste collected. The totality of waste services includes bin collection, street cleaning, illegal dumping, litter picking and landfill operations – these are all funded from the tariff as stipulated in the Tariffs policy and City of Joburg’s waste By-Laws.

In the case where refuse is not collected due to unforeseen circumstances that may include planned or unplanned strikes, general service delays caused by bad weather conditions or truck break downs – Pikitup implements a contingency plan to deal with the backlog of uncollected refuse.

We regret any inconvenience caused as a result of the ongoing disruption to refuse collection services and would like to assure Joburg citizens, and in particular, rate payers that we are doing what we can to stabilize the daily operations.

We are collecting as much as we can as per the contingency measures in place. Pikitup understands that many residents have had their collections missed. Services are running during the night to deal with these kind of delays. Where possible we are sending out extra crews and prioritising areas which have been affected the most.

Regrettably, it is not possible to provide a refund or credit during, or post an illegal strike. Even though there has been disruption to collection, the law does not permit rate payers to withhold payment of their refuse charge.


Pikitup continues to encourage residents and business owners to collaborate with the company by continuing where possible, to drop off waste at the nearest Pikitup garden refuse or landfill sites.


While Pikitup expresses its gratitude for individuals who have taken it upon themselves to provide a service to residents to collect waste for a fee, residents are requested to ensure that the waste is being disposed of at Pikitup approved collection points, garden refuse sites or landfill sites. It is not acceptable for individuals providing this service to dump the collected waste illegally to avoid going to the landfill sites and risk being fined for illegal dumping.



www.Facebook.com/Pikitup (A Cleaner Joburg) and Twitter: @CleanerJoburg


By | 2018-07-02T07:15:41+00:00 March 30th, 2016|Pikitup News|0 Comments

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